Terms and conditions

The general terms and conditions of online store Fresco Control are in accordance with the Consumer Protection Act (ZVPot), recommendations of the Chamber of Commerce and Industry of Slovenia, and international codes for e-commerce. The online store is an information system intended for the presentation and sale of products to the user. It is managed by Fresco Control d.o.o., with registered office at Liminjanska 96, 6320 Portorož, hereinafter: Provider. A user is a person using this information system, i.e. a customer of the online store. On registration with the online store, a visitor is given a username that matches their e-mail address, which the user enters in their profile, and a password. A username and password uniquely define and associate a user with entered data. After registration, a visitor becomes a user and receives the right to make a purchase. The general terms and conditions describe the operation of the online store Fresco Control, the rights of the user, and the relationship between the Provider and a customer.

Access to information

The Provider undertakes to provide the customer with the following information at all times: identity of company, contact addresses, essential features of the goods or services, access to products, terms and conditions of delivery of product or service, clearly and unambiguously defined prices, methods of payment and delivery, validity period for prices, contract withdrawal period and conditions for withdrawal and explanation of complaint procedure, including all information on contact persons or customer relation department.

Methods of payment

  • Payment by proforma invoice

Payment by proforma invoice, which the company issues to the customer upon an order. The goods are shipped only after the payment is transferred to the company bank account and not upon the customer’s confirmation of payment. In the case of a payment by proforma invoice, the customer has no additional postal cost charges.

  • Payment on delivery

Payment by cash upon delivery of ordered products to the chosen address.

  • Payment via PayPal

If you do not have a PayPal account, you can use a payment card (MasterCard or Visa).

The Provider issues an invoice on a permanent medium, with itemized costs and instructions on how to cancel the purchase and return the product when necessary and possible.

The purchase contract (order) is stored in electronic form on the Provider’s server and accessible to the customer at all times under the user’s profile (My profile).

Validity of offer and price

The prices listed in the online store are irrevocable and valid only for online purchases; online store prices and prices in others stores across Slovenian may therefore vary for certain products. The prices are valid only for the above-listed payments under the above-listed terms and conditions. All prices in the online store include 22% VAT.

Customers’ orders and invoices are stored at the company registered office and available to customers per their written request. A request for a copy of the invoice can be sent in writing to the company address or by e-mail to [email protected].
Validity of special sales offers are listed under the sales offers and may differ.

Purchase procedure

Choose the desired product and quantity by clicking “Add to cart”. After clicking the cart in the upper right corner of the webpage, select “Proceed to checkout”, where you can enter your information and submit the order.

If you have any problems using the online store, write to us at [email protected] and list the chosen products and quantities, method of payment, and your personal information for delivery, and we will send you your order.

Order received:  After submitting an order, the customer receives a confirmation e-mail. At this time, the customer has one hour to cancel the order.

Order confirmed: If the customer does not cancel the order, the order is processed: the Provider reviews the order, checks the availability of ordered products, and confirms or reasonably rejects the order. To check the provided information or to ensure correct delivery, the Provider can contact the customer by e-mail, using the address [email protected].

The Provider provides regular e-mail updates regarding the delivery of goods to the customer.

Goods shipped:  The Provider prepares and ships the goods by the agreed deadline and notifies the customer by e-mail. In this e-mail, the Provider informs the customer of the product return policy, available contacts in the event of late delivery, and available contacts in the event of a complaint.

Right to withdraw from the purchase, return of goods

In the event of distance or off-premise contract, the consumer is entitled to withdraw from the contract within 14 days, notifying the company by email without having to state the reason for the withdrawal.

The consumer must return the goods to the company within 14 days of the written notification of withdrawal from the purchase, bearing the direct cost of return.  A copy of the order must be attached. The costs of return are borne by the customer.

The customer must return the product to the seller undamaged and in the same quantity, in original and undamaged packaging, unless the product is destroyed, defective, lost, or reduced in quantity through no fault of the customer.

In the event of withdrawal from the contract, the company refunds all received payments with delivery costs (except additional costs due to customer’s choice of delivery method that is not the most cost-effective offered standard form of delivery by the company), immediately or within 14 days of receiving the notification of withdrawal from the contract.
The company can withhold payment until it receives the returned goods or until the customer/buyer submit proof of returned goods, depending on which occurs sooner.

The company refunds payments made to the consumer/customer using the method of payment used by the consumer, except if the consumer explicitly requests another means of payment and the consumer bears no additional costs for this purpose.
Click here for the contract withdrawal form.  Withdrawal from contract PDF

Material defects

Consumers can exercise their right due to a material defect if they notify the seller within two months of discovering the defect. In the notification of defect, the consumer must describe the defect in detail and allow the seller to examine the item.

The consumer must send the notification of defect either by regular mail or by e-mail to [email protected].  In the notification of defect, the customer must describe the defect in detail and allow the seller to examine the item.
Notification form for a material defect is located here

Within three days of receiving a notification of material defect, the seller contacts the customer via telephone or e-mail in order to arrange the inspection method for the goods for which the customer is exercising their rights related to material defects.

The seller is not liable for material defects that become evident after two years of product delivery.

A material defect is considered to have existed at the time of purchase if it appears within six months of product delivery. The rights of the consumer under the first paragraph shall be deemed null and void two years from the date the seller was notified of the material defect.

The customer who has correctly notified the seller of the defect is entitled to request the following from the seller:

  • refund, or
  • partial refund in proportion to the defect, or
  • replacement of the goods with new flawless goods, or
  • repair of defective goods.

A defect is material under the following conditions:

  • If the product does not have the features necessary for its normal use or transaction.
  • If the product does not have the features necessary for special use for which the buyer has made the purchase, but of which the seller is aware of or should be aware of.
  • If the product does not have the features and characteristics that were explicitly or implicitly agreed upon or prescribed.
  • If the seller delivered a product that does not match the sample or model, unless the sample or model was shown for information purposes only.

If the existence of the defect on the goods is not disputed, Fresco Control d.o.o. shall fulfil the customer’s request from the notification of material defect as soon as possible, but no later than within eight days. If the existence of the defect on the goods is disputed, Fresco Control d.o.o. shall respond to the customer per their request related to exercising their rights in relation to material defects within eight days of receiving the notification of material defect.
The right to claiming material defect on a product is regulated in detail by the provisions of the Consumer Protection Act.

Delivery deadline

The delivery deadlines are listed as the number of workdays, specifically 2 to 5 days after the order.

The orders are delivered using the Post of Slovenia or DHL delivery service. Before delivery, the delivery service courier will notify you via the contact number (submitted upon order).

Time of delivery: Deliveries received by 5 PM on workdays are shipped the following day. If payment is made by proforma invoice, we first wait for the transfer of payment and ship the order after receiving the payment.

Risk of loss or damage to shipped goods is transferred from the seller to the customer when the goods are physically accepted by the customer or third party that is not the delivery service and is appointed for this purpose by the customer. If the customer orders delivery by a transport operator other than the Post of Slovenia or DHL, the risk of destruction or damage to the goods is transferred to the customer upon the seller’s delivery of the goods to the chosen transport operator.

In the event of any questions related to your order or delivery, write to us at [email protected] or call us at 041 616 792 or 031 779 755, every workday between 8 AM and 5 PM.

Procedure for damaged shipments

If upon delivery you determined that the product or shipment is physically damaged, is missing contents, or shows marks of tampering, you can submit a damage claim to the Post of Slovenia or DHL. To do this, bring the shipment (packaging + contents) to the Post of Slovenia or DHL immediately when you notice the damage or no later than 30 days after accepting the shipment. At the post office, inform them that a Damaged Shipment Report needs to be filled out and signed by you. After receiving all necessary documentation, a damage claim is submitted to the Post of Slovenia or DHL. A claim submitted to the Post of Slovenia or DHL is examined by a commission; based on their response or approval, the payment is refunded or a new product is ordered. Together with the Post of Slovenia or DHL, we will make sure that the damage claim will be resolved in the shortest time possible.

Users’ code of conduct

In addition to product sales, online store www.fresco-control.com allows submission of product reviews, intended for communication between customers so that they can exchange their experiences with the product. It is forbidden to ridicule and insult products or other users on the website. Everyone is entitled to their opinion. If you do not agree with someone, express your disagreement with a reasoned reply. Any incitement to religious, racial, sexual, national, political or any other intolerance is prohibited. We ask that you do not use inappropriate expressions, and that you positively contribute to the quality of online communication. Posting links to other websites is prohibited and we reserve the right to delete any such links. Any advertising, sales, marketing research without the approval of the website owner ([email protected]) is prohibited and will be deleted. The user is obligated to safely store and protect against misuse the username and password used for registered access! Users are liable for any content they post.

Moderators’ measures

Moderators ensure uninterrupted communication between users and, if necessary, assist users with the system. Any offensive comments and content that violates the users’ code of conduct and is not appropriate for the website [email protected] shall be deleted by the moderators per their discretion.

Security

The Provider employs appropriate technological and organizational means for safeguarding transfers and storage of personal data, orders, and payments.

Right to privacy

The Provider undertakes to permanently protect all personal data in accordance with the Personal Data Protection Act (OG RS, no. 86/2004) and the Insurance Act. All information obtained through the website fresco-control.com will be used exclusively for sending information material and other necessary communications.

Complaints and disputes

The Provider complies with applicable legislation on consumer protection. Users can submit complaints by email to [email protected].
Within five workdays, the Provider must confirm the receipt of the complaint, notify the user of the time required for processing, and keep the user informed of the procedure. The Provider shall strive to the best of its abilities to resolve any potential disputes amicably.

Copyright

All texts and photos on the fresco-control.com website and its subpages are the property of Fresco Control d.o.o., its partners and suppliers, and shall not be copied or reproduced without an explicit approval.

Waiver of liability

Even though we strive to make sure that the product catalogue is correct and up to date, information on products, their prices or deliveries can change so quickly that we do can not update them on time and they remain unchanged on the online store. If a customer orders such products, the company notifies the customer of the change, giving the customer the option to cancel the order, change the ordered product, or some other agreed-upon option. We reserve the right to make typographical errors and errors resulting from unintentional malfunction of the information-technical system of the online store. The company is not liable for the veracity of data entered by a customer.

Out-of-court consumer dispute resolution

In accordance with the legal normal, the Provider does not recognize any out-of-court consumer dispute resolution provider with competence for resolving a consumer dispute that a consumer can file in accordance with the provisions of Article 32 of Out-of-Court Settlement of Consumer Disputes Act.
A link to the ODR Platform is available.The above arrangement is based on the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.

Changes to the terms and conditions

In the event of changes to regulation governing operation of online stores, data protection and other fields related to the operation of the retailer’s online store, and in the event of changes to the retailer’s business policy, the retailer can change and/or amend these terms and conditions, informing the users in the appropriate manner each time, including particularly information provided on the fresco-control.com website. Any changes and/or amendment to the terms and conditions enter into force and apply eight days after publication of the change and/or amendment. If a change and/or amendment to the general terms and conditions is necessary to ensure compliance with regulation, the changes and/or amendments can enter into force and apply sooner as an exception.

A user that does not agree with the changes and/or amendments to these terms and conditions must cancel their registration within eight days of publication of notice of changes and/or amendments to the general terms and conditions, otherwise they are considered to have accepted the changes and/or amendments to the general terms and conditions after this time, with no evidence to the contrary. A user can cancel their registration by sending a written notice of cancellation to the retailer.

Assistance

If you have any questions, contact us by e-mail at [email protected] or telephone at +386 41 616 792 or +386 31 779 755.
We hope you enjoy your shopping experience!

Company information

Fresco Control, spletna prodaja, d.o.o., Liminjanska c. 96, 6320 Portorož

Short company name: Fresco Control d.o.o.

  • Registration number: 8317224000
  • VATIN: SI61547255 (taxable person)
  • Date of establishment: November 2018
  • IBAN: SI56 6100 0002 0711 981 (Delavska Hranilnica d.d. Ljubljana)
  • E-mail: [email protected]